Pleasant Paws Policies
Important – Please Read
The policies below are provided as a convenient summary of Pleasant Paws operating policies.
Use of Pleasant Paws services is subject to the complete Pleasant Paws Waiver and Terms & Conditions.
By booking, checking in, or using Pleasant Paws services, you acknowledge that you have been provided access to the full Waiver and Terms & Conditions and agree to be bound by those terms.
Vaccinations
Dogs attending Pleasant Paws must be current on:
- DHLPP
- Rabies
- Bordetella
Owners are responsible for keeping vaccination information current.
Daycare Trial Day
Because Pleasant Paws uses supervised social play, dogs 25 lbs. and over must complete a trial daycare day before joining group play.
Your dog’s first trial daycare day is FREE.
Daycare Hours
Monday–Friday: 7:00 AM–7:00 PM
Doggy Naptime: 12:00–2:00 PM
Saturday: 8:00 AM–1:00 PM
Daycare is not offered on Sunday.
Sunday hours are for boarding pickups only: 4:00–7:00 PM.
Daycare Rates & Early Pickup
Full-day daycare: $28
Pleasant Paws no longer offers a half-day daycare rate.
Customers are welcome to pick their dog up early, but the full-day daycare rate still applies.
Boarding Checkout
Checkout by 12:00 PM on the scheduled departure date has no additional daycare charge.
Checkout after 12:00 PM is subject to an $18 late-checkout / half-day daycare charge.
Sunday boarding pickup has an $18 convenience fee.
Holiday Boarding Deposits
A $50 deposit is required for boarding reservations during designated holiday and peak periods.
The deposit is applied to the boarding reservation and is refundable when cancellation is received at least 48 hours before the scheduled arrival date.
Customers should submit the deposit for the same Pleasant Paws location where the reservation is booked.
Feeding
Please pre-portion your dog’s food into individual sealed bags, with one bag per feeding.
If food is not pre-portioned:
- $2 per feeding for staff to portion food
- $1 additional per feeding for mixing wet and dry food
Pleasant Paws in-house food: $1.75 per feeding
No raw food is accepted.
For boarding dogs who do not eat, food is generally removed after the meal period as we encourage dogs to follow the facility feeding schedule.
If a dog has not eaten for three consecutive meals, staff may leave the food available overnight.
Owners whose dogs routinely graze should discuss this with staff before the stay.
Medications & Supplements
Pleasant Paws administers oral medications and supplements only.
Fee: $1.75 per medication or supplement per day.
Medication must be taken voluntarily with food or treats.
Staff will not force medication into a pet’s mouth.
We do not administer injections.
All medical conditions, allergies, dietary restrictions, medications, and supplements must be disclosed before check-in.
Boarding Items
Please bring:
- Your pet's food
- Leash
- Secure collar or harness
- Any permitted oral medications or supplements
Please leave at home:
- Bowls
- Toys
- Blankets or bedding
Pleasant Paws provides bedding and appropriate play toys.
Grooming Appointments
Grooming is scheduled by phone.
Monroe: Tuesday–Friday
Snellville: Monday–Friday
Training
All Pleasant Paws dog training is currently offered at the Monroe location only.
Cat Boarding
Cat Boarding is currently offered at the Monroe location only.
Full Waiver & Terms
These policies are a summary only. The complete Pleasant Paws Waiver and Terms & Conditions govern all services.